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THE INC. LIFE

This Famous Airline Kicked Us Off a Flight and Threatened to Throw Our Child Out of the Window, Says Family

And the airline’s response is curious, to say the least.

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BY Chris Matyszczyk - 10 Aug 2018

This Famous Airline Kicked Us Off a Flight and Threatened to Throw Our Child Out of the Window, Says Family

PHOTO CREDIT: Getty Images

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.

 

The British are known for their stoic demeanor.

Some say they generally only emote when they get inebriated or go to soccer games.

Perish the notion that they get inebriated at the games.

Still, an Indian family says that a British Airways Flight Attendant lost his composure before the takeoff of a flight from London to Berlin on July 23.

Why? Because, the family insists, their three-year-old wouldn't stop crying.

And when I say lost his composure, the family's version, as reported by the Times of India, is composed in dramatic interludes.

After security announcement for seat belt, my wife fastened the seat belt to my three-year-old baby. (Seated on a separate seat.) My son felt uncomfortable and started crying. My wife managed to (comfort) him by taking him in her arms...male crew member approached and started shouting.. scolded my son to go to his seat..My son got terrified and started crying (inconsolably).

I'm not sure a three-year-old is exactly a baby, but the accusation is that the Flight Attendant's manner wasn't soothing.

Oh, but then cookies offered by another passenger seemed to mollify the boy to get back in his seat. He was, though, still crying.

And then, accuses the family:

(The) same crew member came again and shouted at my son that 'you bloody keep quiet otherwise you will be thrown out of the window' and we would be offloaded. We were petrified.

Not only was the family kicked off the flight, but so was the family that had given the boy cookies.

Oh, crumbs.

The complainant is an army officer and further accuses the airline's staff of using racist language.

I contacted British Airways to ask what its side might be. I received a curious response.

A spokesman told me:

It is a safety requirement for all airlines that passengers are seated and have their seatbelt fastened for take-off. We are investigating the complaint and will liaise with our customer.

I grew up in the UK and even still have one of its precious passports.

I therefore might translate this comment as: "We couldn't get this blasted child to sit down and strap in, so we had to kick the whole lot of them off. And goodness, were this lot a pain."

Yet that's the difficulty of customer service. You have to find some way of getting passengers to behave just enough, while getting the plane into the sky.

Most often, there's little benefit to the airline telling its side of the story, especially when there's no video.

It wants the story to go away as quickly and quietly as possible, so we'll likely never hear the Flight Attendant's side of things.

Nor will we know if he was reprimanded or even offered some sympathy.

Now, if he's been sporting a man-bun, then British Airways might have been more severe.

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