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THE INC. LIFE

A Passenger Catches a Delta Air Lines Baggage Handler At His Worst (At Least, You Hope It’s His Worst)

You wonder why bags are sometimes damaged? This video might be one reason.

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BY Chris Matyszczyk - 10 Aug 2018

A Passenger Catches a Delta Air Lines Baggage Handler At His Worst (At Least, You Hope It's His Worst)

PHOTO CREDIT: Getty Images

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.

 

You work hard. You fly hard.

Sometimes, you even have to check a bag because, oh, it's going to be a long trip.

Or, perhaps, you're flying with kids.

There's a certain level of trust involved. You can't expect airlines to treat your bags with complete reverence.

Your one true hope is that the bags arrive, they've not been tampered with and they're not damaged.

Yet when Delta passenger Joshua Swain Firth looked out of a window on Wednesday at the airline's JFK baggage handlers performing their tasks, it wasn't a joyous sight.

So painful, indeed, that it needed to be posted to Facebook.

A suitcase was tossed with its handle still up.

And then there was the stroller.

I know it's hard enough for families when they fly with kids, with all the equipment they need just to function.

Here, though, the stroller misses the slide and goes flying over the railing and crashes hard on the tarmac.

I currently have no news of the stroller's condition. I know it wasn't treated with intensive care.

I asked Delta for its view of this part of the airline's service. A spokeswoman told me:

We apologize for the lack of care demonstrated while handling the stroller in this video and are following up directly with the employee to ensure better handling in the future. This is in no way representative of the great work Delta people do each day as they help thousands of customers and their bags safely reach their destination.

When your bag does arrive damaged, what can you do anyway?

You want to get away. You have things to do. You simply hope your suitcase is still closed and your stroller will open.

Indeed, one commenter on Firth's video, Monique McCaw-Haskett, offered her own Delta tale:

Got off a Delta Flight once and my stroller had three wheels...didn't realize one wheel was missing until I got to baggage claim. Not sure what was worst: my stroller being damaged or me strolling my kid all the way to baggage claim and not realizing I was pushing a stroller with a missing wheel?!?!

Of course, this incident does underline one of the difficulties for airline employees, too.

Because of the nature of modern air travel, they have many customers sitting around observing their every move.

Those customers have phones. Or, rather, cameras with phones attached.

I'm not sure I'd like it if too many parts of my day were not merely under scrutiny, but in danger of being made public at every moment.

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