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FoodZaps: An Efficient and Affordable POS System for Restaurant Owners

This start-up is Singapore’s fastest growing F&B POS provider, reaching over 80,000 businesses worldwide. What is it doing right?

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BY Cristina Morales - 23 Aug 2017

restaurant POS system

PHOTO CREDIT: Getty Images

We’ve all experienced an unpleasant dining experience. For example, your food could take ages to arrive, and when the waiter finally makes it to your table, he brings the wrong dish. Twice.

This is exactly what happened to FoodZaps founder and CEO Winson Tan Huey Meng in 2015. After raising his concerns with the owner, Tan—an IT veteran with 20 years of experience in software development—learned that the restaurant was a small establishment that couldn’t afford to improve their processes with the technology that was available in the market.

His co-founder Chelsea Chan Sze Sze experienced similar difficulties when she was running her own restaurant. “She was shocked to learn that a basic tablet POS system retails at a whopping $120,000,” says Tan in a media release.

“This made me wonder how I could create an efficient yet affordable menu-ordering system,” he continues. To make POS systems more accessible for F&B businesses, Tan, Chan, and their co-founder Rina Loh Jia Hui” decided to create FoodZaps, an Android-based app that uses both Cloud technology and legacy systems to streamline menu-ordering processes.

How does FoodZaps work?

Though Cloud-based menu-ordering systems are common in Singapore, these systems are costly and rely heavily on Internet connection. On the other hand, legacy systems may be functional, but are often clunky and inefficient. Many POS systems also lack functions such as real-time monitoring of transactions and inventory, making it more time-consuming for business owners to consolidate data.

With FoodZaps, managers only need to download the app onto the restaurant’s mobile devices, then connect those to a WiFi router, receipt printer, and kitchen printer. The app lets business owners customize orders, print receipts from the mobile billing system, track transactions, and more. FoodZaps also notifies managers when their inventory is running low.

Plus, up to a week’s worth of data is backed up on the Cloud, allowing restaurant processes to run smoothly even when the Internet connection breaks down. When you’re back online, your data will automatically upload to the Cloud.

Affordable and efficient

Since its launch in January 2016, FoodZaps has been downloaded over 125,000 on the Google Play Store, and is currently active on 9,400 mobile devices. 8,080 users are using FoodZaps for free, and there are 420 paid users (the premium service costs $39.90 per month).

24% of these paid users are in Singapore, while the rest are based in the USA, UK, Australia, Mexico, Spain, Nigeria, and more. 70% of the Singaporean companies are subsidized by the government. “Even without government subsidization, FoodZaps remains light on the wallet,” says Tan. “FoodZaps’ solutions are priced at 30 percent of regular POS systems in the industry.”

Tan and his team are considering turning FoodZaps into a marketplace that offers a wide variety of food supplies options for F&B businesses.

“We already know how many eggs it takes to make an omelet, which is why we want to look into machines,” he says. “In the future, a lot of processes can be automated—including managing the inventory system. With machine deep learning, we can develop a goods and trading platform for food supplies companies—hence doing away with the need for procurement teams. Think of it as the Agoda for the F&B industry.”